Bermondsey Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Bermondsey Removals provides removal and related services to you. By booking any service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company", "we", "us" and "our" mean Bermondsey Removals, the removal service provider.

1.2 "Customer", "you" and "your" mean the person, firm or organisation booking our services.

1.3 "Services" means any removal, packing, loading, unloading, storage, delivery, waste removal or related services we agree to provide.

1.4 "Goods" means all items to be packed, handled, transported, stored, or otherwise dealt with by us at your request.

1.5 "Contract" means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation provided by us.

2. Service Area

2.1 We provide household and commercial removals, packing and associated services primarily within Bermondsey and surrounding London areas, as well as relocations to and from other locations across the United Kingdom.

2.2 Acceptance of a booking for addresses outside our core operating area is at our discretion. Additional travel time and mileage may be charged for locations further afield.

3. Quotations and Pricing

3.1 All quotations are based on the information you provide regarding the addresses, access, volume of goods, special items and required services.

3.2 Unless stated otherwise in writing, quotations are estimates. Final charges may vary if:

(a) The information provided by you is inaccurate or incomplete.

(b) Additional items or services are added after the quotation.

(c) Access at collection or delivery addresses is restricted or more difficult than advised.

(d) There are delays outside our control, such as waiting for keys, traffic congestion or third-party issues.

3.3 Quotations do not include customs duties, parking charges, congestion charges, tolls, or any fees levied by third parties unless specifically stated.

3.4 We reserve the right to adjust our rates periodically to reflect changes in operating costs, taxes or regulatory requirements. Any change will not affect confirmed bookings already accepted by us, unless agreed with you.

4. Booking Process

4.1 You may request a quotation and provisional booking by telephone, online form or in writing.

4.2 A booking is only confirmed when we have:

(a) Provided a written or electronic confirmation of the booking, including the agreed date, time window, and key details of the Services; and

(b) Received any required deposit or pre-payment as notified to you.

4.3 You are responsible for checking that all details in the booking confirmation are accurate. Any discrepancies must be notified to us promptly and in any event before the service date.

4.4 We may, at our discretion, request a site visit or video survey before confirming a quotation, particularly for larger moves or properties with complex access.

4.5 We reserve the right to refuse any booking where we reasonably believe we cannot safely or lawfully provide the Services.

5. Your Responsibilities

5.1 You must ensure that:

(a) You have full authority to move the Goods and to enter into the Contract.

(b) The Goods do not include any items that are prohibited under these Terms and Conditions.

(c) All necessary arrangements have been made for parking, loading and unloading at both collection and delivery addresses, including any permits required.

(d) The property is accessible and safe for our staff and vehicles, including clear stairways, hallways and entrances.

(e) You or your authorised representative are present throughout the collection and delivery, to guide placement of Goods and to check that the work is completed as agreed.

5.2 You must notify us in advance of any Goods which are fragile, high value, or require special handling, including but not limited to antiques, artwork, glass, musical instruments, safes or bulky items.

5.3 You are responsible for adequately preparing and securing appliances such as washing machines, fridges and cookers prior to the removal, unless you have specifically contracted us to perform this work.

6. Packing and Preparation

6.1 Where you have chosen to pack your own Goods, you are responsible for ensuring that all items are appropriately packed in strong, secure containers suitable for transport.

6.2 We are not liable for damage to Goods that are packed by you or a third party, unless there is clear evidence of our negligence in handling.

6.3 If we are providing a packing service, we will use appropriate packing materials and techniques. We may decline to pack items that are unsafe, excessively soiled or prohibited under law.

6.4 You must remove and separately transport cash, jewellery, important documents, personal identification, and other small valuables. We do not accept liability for such items if left within the Goods.

7. Prohibited and Restricted Items

7.1 We will not transport any items that are illegal, hazardous or unsafe, including but not limited to:

(a) Explosives, firearms, ammunition or weapons.

(b) Flammable or corrosive liquids, gases or chemicals.

(c) Perishable food items that may spoil during transit.

(d) Waste materials not pre-agreed as part of a waste removal service.

7.2 If we discover prohibited items among the Goods, we may remove or refuse to transport them and, where required by law, notify the relevant authorities.

8. Payments and Charges

8.1 Unless otherwise agreed, a deposit may be required to secure your booking, with the balance payable on or before completion of the Services.

8.2 Payment terms will be communicated in your booking confirmation. We accept various payment methods as notified to you, subject to any applicable processing fees.

8.3 All charges are payable in pounds sterling. Prices may be subject to VAT or any applicable taxes, which will be detailed where relevant.

8.4 If payment is not received when due, we reserve the right to:

(a) Suspend or cancel the Services; and

(b) Charge interest on overdue amounts at the statutory rate, accruing daily until full payment is received.

8.5 Where additional work is required on the day of the move that was not included in the quotation, such as extra stops, extended waiting time or additional packing, we may charge a fair additional fee based on our standard rates.

9. Cancellations, Amendments and Delays

9.1 You may cancel or amend your booking by giving us notice in advance of the scheduled service date.

9.2 We reserve the right to apply cancellation or amendment charges as follows, unless otherwise stated in your booking confirmation:

(a) Cancellations made more than seven days before the service date: deposit refundable or transferrable, subject to reasonable administration costs.

(b) Cancellations made between seven and two days before the service date: a percentage of the quoted price may be charged to cover allocated resources and lost opportunity.

(c) Cancellations made less than two days before the service date, or failure to provide access on the day: up to the full quoted amount may be charged.

9.3 If you need to change the date, addresses or scope of work, we will use reasonable endeavours to accommodate the changes, subject to availability. Adjusted charges may apply.

9.4 We are not liable for delays or failure to provide the Services where such delay or failure is caused by events beyond our reasonable control, including but not limited to adverse weather, accidents, road closures, congestion, strikes, or failure by third parties such as property agents or other contractors.

10. Our Liability

10.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is subject to the limitations set out in this section.

10.2 We are not liable for:

(a) Loss or damage arising from your failure to pack Goods properly where you have packed them yourself.

(b) Damage to furniture or property where items are too large to be moved safely and you instruct us to proceed.

(c) Normal wear and tear, minor marks or scratches that may occur despite reasonable care.

(d) Loss of value of antiques, artwork or items of sentimental value, where such items have not been specifically declared and agreed with us in writing.

10.3 Our total liability for any claim arising out of a single event or series of connected events will not exceed an amount reasonably proportionate to the price paid for the Services, unless otherwise required by law.

10.4 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under UK law.

11. Claims and Complaints

11.1 You must inspect the Goods and the property as soon as reasonably practicable after completion of the Services.

11.2 Any visible loss or damage should be reported to our team on the day where possible, and in any event in writing within a reasonable period after the move.

11.3 You must provide reasonable evidence of the loss or damage, including descriptions and photographs where available, and cooperate with our investigation.

11.4 We will consider all complaints and, where appropriate, may offer repair, replacement, or a reasonable financial settlement in line with our liability limitations.

12. Waste Removal and Environmental Regulations

12.1 Where we agree to remove unwanted items or waste, this will be treated as a separate waste removal service and charged accordingly.

12.2 We comply with applicable UK waste and environmental regulations. We will only remove waste that we are authorised and equipped to handle, and we will dispose of such waste at licensed facilities where required.

12.3 We may refuse to take items that are classed as hazardous, contaminated, excessively soiled, or otherwise unsuitable for standard waste channels.

12.4 You are responsible for accurately describing the nature and quantity of waste items. If, upon collection, the waste is materially different from that described, we may:

(a) Adjust the price to reflect the actual volume and type of waste; or

(b) Decline to remove some or all of the items where regulatory or safety concerns arise.

13. Access, Parking and Property Damage

13.1 You must ensure suitable parking is available for our vehicles at both collection and delivery addresses. Any parking fees, permits, penalties or enforcement charges incurred due to insufficient arrangements may be added to your invoice.

13.2 While we take care to avoid damage to walls, floors, fixtures and fittings, you should take reasonable precautions, such as protecting carpets and removing vulnerable items from high-traffic routes.

13.3 We are not responsible for damage to driveways, lawns, or access routes where you have requested our vehicles or staff to operate on surfaces not designed for heavy loads.

14. Storage Services

14.1 If we agree to store Goods for you, we will store them in a suitable facility, either our own or that of a trusted partner.

14.2 Storage charges will be invoiced periodically in advance. If storage fees are not paid when due, we reserve the right to withhold release of Goods and may, after reasonable notice, dispose of or sell Goods to recover outstanding sums, in accordance with applicable law.

14.3 You must keep your contact and billing details up to date for the duration of any storage period.

15. Insurance and Risk

15.1 We maintain appropriate insurance cover for our operations as required by law and industry practice.

15.2 You are encouraged to review your own home or business insurance policies to ensure that your Goods are fully covered during transit and any storage period. If required, you may arrange additional cover at your own cost.

15.3 Risk in the Goods passes back to you upon delivery or placement at the agreed destination, or on collection by you from storage.

16. Data Protection

16.1 We collect and process personal information in order to provide our Services, manage bookings, handle payments and improve our operations.

16.2 We will handle your personal data in accordance with applicable UK data protection laws and our privacy practices. We will not sell your personal information to third parties.

17. Termination

17.1 We may terminate the Contract immediately if you materially breach these Terms and Conditions, including failure to pay sums due or refusal to comply with safety or legal requirements.

17.2 Upon termination, you must pay all charges incurred up to the date of termination, including any reasonable costs arising from your breach.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

19. General Provisions

19.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall be considered a waiver of that right or remedy.

19.3 The Contract is between you and us. No third party shall have any rights to enforce any of its terms.

19.4 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.